Finally got a reply from Etsy

Hi-

Your shop was shut down because it was in violation of our terms of use.

Etsy Support

Okay so um, what violation?

I feel like I was just kicked out of the office and not allowed to even take my brief case with me. All my customer contacts are there. I can't leave feedback for the last few customers I had.

It took me a full year to write all the copy for my 900+ items, all my copy and all my photos have been confiscated.

I thought for sure someone hacked into my etsy. I am flabbergasted that it was Etsy who deactivated my shop without any warning.

What kind of an organization does that?

I wonder what I did to make them shut my shop down?

??#&*)@?

And now my only income is gone.

If my customers see this, please contact me via the blog. I am NOT out of business. In fact I have been making stock like crazy from 9 AM until sometimes past midnight to get ready for the holiday season.

Freaking out! My Etsy Shop is closed

I woke up this morning to an email from Etsy Support that says:

Etsy Account Closure

Hello,

This email is to notify you that your Etsy account has been closed. If this is an error, please contact Etsy Support at support@etsy.com to have it corrected. Otherwise, we have enjoyed your company and wish you all the best.

Team Etsy

I go to my shop and sure enough, it's NOT THERE!

I have emailed them twice but all I got was an auto reply saying someone will reply within 24 hours. I'm losing sales and customers while my shop is down.

I am wondering if it is possible for a shop to be hacked into, and some strange person deactivated my shop.

Advice anyone?